Privacy Policy
Cool Girl Decks (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we handle your personal data in accordance with relevant privacy regulations, including the European Union’s General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). By accessing or using coolgirldecks.com, you acknowledge that you have read and understood this Privacy Policy.
1. Our Commitment to Privacy and Data Protection
We are firmly committed to safeguarding the confidentiality and integrity of your personal information. We strive to ensure that all personal data collected through coolgirldecks.com is processed in a secure, transparent, and lawful manner. This Privacy Policy is intended to help you understand how we collect, use, share, and protect your personal data.
2. Scope of This Policy and the Data Controller Role
This Privacy Policy applies to all visitors, customers, and users of coolgirldecks.com and pertains to all processing of personal data carried out by us in our capacity as data controller. As the data controller, we determine the purposes and means by which your personal data is processed. If you have any questions about data handling, you may contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a) Usage Data: Includes information about how you use our website, such as your IP address, browser type, pages viewed, time spent on site, and referring URLs. This data helps us analyze traffic patterns and improve site performance.
b) Account Data: Includes personal identifiers such as your full name, billing/shipping address, email address, and phone number. This information is necessary to create and manage customer accounts.
c) Profile Data: Includes demographic and behavioral data such as preferences, wishlists, browsing habits, deck selections, and purchase history.
d) Communication Data: Includes the content of any communications you have with us, such as customer service inquiries, feedback, and email correspondence.
e) Technical Data: Includes details about the devices you use to access coolgirldecks.com, including device model, operating system, browser settings, and screen resolution.
f) Transaction Data: Includes payment and transaction-related information needed to process your orders, such as payment method (excluding full credit card numbers), order history, and delivery tracking.
g) Preference Data: Includes your consent to receive marketing communications and information inferred from your interactions with our emails or site features related to product interest.
4. Legal Bases for Processing
We process your personal data on the following legal bases:
– Contractual Necessity: To fulfill obligations related to purchases, account registration, and customer services.
– Legitimate Interests: To operate, analyze, and improve our website and services; prevent fraud; and personalize content.
– Legal Obligation: To comply with legal requirements, such as tax, audit, and reporting obligations.
– Consent: For marketing activities, cookies that are not strictly necessary, and optional surveys, we rely on your explicit consent, which can be withdrawn at any time.
5. Your Rights
In accordance with the GDPR and CCPA, you have the following rights in relation to your personal data:
– Right of Access: Receive confirmation whether we process your personal data and obtain a copy of it.
– Right to Rectification: Request correction of inaccurate or incomplete personal information.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal constraints.
– Right to Restrict Processing: Limit our processing of your data under certain circumstances.
– Right to Data Portability: Receive a structured, commonly used, and machine-readable format of your data and request its transfer to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decisions: You have the right not to be subject to decisions based solely on automated processing.
– Right to Opt-Out: Under CCPA, California residents may opt out of the “sale” or “sharing” of personal information.
To exercise any of these rights, please email [email protected]. We will respond to all requests within the timelines required by applicable laws.
6. Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:
– Encryption of personal data in transit and at rest
– Role-based access control and secure authentication procedures
– Regular data backups and system monitoring
– Staff privacy training and confidentiality agreements
– Incident response procedures in case of data breaches
7. International Transfers
If we transfer your personal data outside of your jurisdiction, including to countries that may not have equivalent data protection laws, we ensure appropriate safeguards such as:
– Standard Contractual Clauses approved by the European Commission
– Certification schemes and binding corporate rules where applicable
– Transfers only to countries recognized as having adequate data protection laws
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
– Account and Transaction Data: Retained for up to 7 years, for tax and contractual record-keeping.
– Usage and Technical Data: Retained for 12 to 24 months for analytics and system optimization.
– Marketing and Communication Preferences: Retained until your consent is withdrawn or your account is deleted.
– Support Correspondence: Retained for up to 3 years to manage service quality and address any follow-up concerns.
After these timeframes, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on coolgirldecks.com. The types of cookies used include:
– Essential Cookies: Necessary for the functioning of the site (e.g., keeping items in your cart).
– Functional Cookies: Remember preferences and customize your experience.
– Analytics Cookies: Collect aggregated data about usage and performance to improve our website.
– Performance Cookies: Monitor loading speeds, error messages, and operational aspects.
10. Cookie Management and Compliance
Upon visiting coolgirldecks.com, you will be presented with a cookie consent banner allowing you to accept or manage preferences. You may also manage cookies via your browser settings. Under GDPR, non-essential cookies will not be activated without your consent. Under CCPA, we honor “Do Not Sell or Share My Personal Information” signals when applicable.
You may withdraw consent at any time by adjusting your cookie settings or emailing us at [email protected].
11. Special Protections for Children
We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected data from a minor under 13, we will take immediate steps to delete such information. Parents or guardians who believe that their child has provided us with personal data may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices, legal requirements, or service offerings. Changes will be communicated via our website and, when deemed significant, through direct communication to registered users. Continued use of coolgirldecks.com after any changes constitutes your acceptance of the updated policy.
13. Contact Information
Questions or concerns regarding this Privacy Policy or your personal data may be directed to:
Email: [email protected]
Website: https://coolgirldecks.com
We remain fully compliant with data protection regulations including the GDPR and CCPA and are committed to upholding your trust. Please do not hesitate to contact us with any privacy-related inquiries.